Refund Policy & Satisfaction Guarantee

1. Policy Overview

This Refund Policy outlines our commitment to customer satisfaction and the conditions under which refunds are available. We offer different refund terms based on our service plans to ensure fairness and transparency.

2. Refund Eligibility by Plan

Subscription Type	Refund Eligibility	Conditions & Timeline
Free Trial	No Payment Needed	30-day free trial, no payment required
Professional Plan (₹25,000/year)	30-Day Guarantee	Full refund within 30 days of purchase
Premium Plan (₹60,000/year)	30-Day Guarantee	Full refund within 30 days of purchase
Custom Development	Case-by-Case	Separate terms in project agreement

3. 30-Day Money-Back Guarantee Details

3.1 Support First Policy

Before processing a refund under our guarantee, we require that you:

1. Try our live demo to verify functionality
2. Consult our integration guide for proper setup
3. Contact our technical support team for assistance
4. Allow us 48 hours to attempt to resolve any issues

Most issues can be resolved with proper configuration. Our support team is here to help you succeed.

4. Non-Refundable Items & Situations

• Change of Mind: After 30 days from purchase date
• Partial Periods: No pro-rated refunds for unused time
• Improper Implementation: Failure to follow installation instructions
• Third-party Issues: Problems with your hosting, CMS, or other third-party services
• Feature Requests: Absence of specific features not promised at purchase
• Service Interruptions: Temporary downtime or maintenance
• Non-Usage: Simply not using the service
• Domain/Hosting Issues: Problems unrelated to our toolbar

5. Refund Request Process

To request a refund under our 30-day guarantee, follow these steps:

5.1 Required Information for Refund Requests

All refund requests must include:

• Your license key (first 5 characters for security)
• Date of purchase and order/receipt number
• Detailed description of the issue
• Steps you've taken to resolve the issue
• Any error messages or screenshots
• URL of your website where the toolbar is installed

6. Refund Processing Details

6.1 Processing Time

Once approved, refunds are processed within:

• Initial Review: 2-3 business days for eligibility verification
• Approval Notification: Email confirmation within 24 hours of approval
• Funds Return: 7-10 business days to appear in your account

6.2 Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days
• Bank Transfer (India): 3-7 business days
• UPI Payments: 1-3 business days

6.3 Currency & Fees

Refunds are issued in the original transaction currency (₹ INR). Transaction fees charged by payment processors may not be refundable.

7. Subscription Cancellation

To avoid automatic renewal charges, cancel your subscription before the renewal date:

7.1 How to Cancel

• Log into your Accessly Toolbar dashboard
• Navigate to Billing → Subscription Management
• Click "Cancel Subscription" and follow the prompts
• You will receive email confirmation of cancellation

7.2 Important Notes

Cancellation vs. Refund: Cancelling stops future charges but does not generate a refund for the current billing period (except within 30-day guarantee).

8. Payment Disputes & Chargebacks

We are committed to resolving billing issues amicably. Contact billing@accessly.website for any billing concerns.

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.